FAQs

Processing time: 1-2 business days

Shipping time: 3-8 business days (excluding weekends and holidays).

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us to check your order status.

You’ll get a tracking email after we ship. Didn’t get it or it looks off? Just email us.

Email us with your order number—we’ll look into it ASAP.

Sometimes carriers mark packages as delivered too early. Please wait 2–3 business days. If it still doesn’t show up, email us.

Our product supports PD 30W charging. Most chargers on the market will work just fine. If charging feels slow, try using a higher-wattage adapter for better performance.

We recommend using bottles no wider than 3 inches. Oversized bottles may not fit properly.

Heating time depends on factors like liquid volume, starting temperature, and target temperature. In most cases, it should take 5–10 minutes. If it takes longer, feel free to reach out to us.

All our products come with a 1-year warranty. If there’s any non-human damage, just contact us — we’ll do our best to make things right.

Yes, it’s TSA-compliant and travel-friendly.

Just send us an email — our support team will be happy to assist you with your invoice request.

Absolutely. No matter which of our online stores you purchase from, you’re covered by a 1-year warranty.

We usually respond within 24 hours. To help us assist you faster, please include as many details as possible about the issue you're facing.